COVID-19 TRAVEL ADVISORY
PLEASE BE ADVISED THAT COVID-19 RELATED RESTRICTIONS VARY FROM COUNTRY TO COUNTRY, ARE SUBJECT TO ONGOING REVIEW AND THEREFORE CAN CHANGE: WE ENDEAVOUR TO KEEP THIS ADVISORY PAGE AS UP TO DATE AS NEWS REPORTS AND OFFICIAL OUTLETS ALLOW HOWEVER CUSTOMERS WISHING TO TRAVEL ARE ADVISED TO DO LIKEWISE SO AS TO AVOID DISAPPOINTMENT AND ASSIST WITH HEALTH MEASURES.
Note: Belgium, France and Luxembourg were removed from Ireland's Mandatory Hotel Quarantine list on Friday, 28 May with immediate effect as was the United States of America.
We would like to firstly thank you as always for your patience and support. Please be advised that we are working hard to answer calls, deal with queries and process refunds however due to the volumes of affected bookings this may take up to 14 days to action. If you are trying to contact our Call Centre, please note that our offices are open 10am to 1pm Monday to Friday; due to our staff working remotely, we would recommend that you email us at email@example.com as ongoing announcements by the UK and Irish Governments have led to an upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated.
Please bear in mind when planning your holiday that we are in a pandemic and things can change and therefore it is important to read our Cancellation Policy outlined below. It is also important that you keep yourself informed of all restrictions pertaining to travel and personal safety.
Please also be advised that holidaymakers and owners have a responsibility to act within recommended government guidelines.
In Ireland, following the latest Government announcement, Level 5 lock-down has begun to ease further however some restrictions do remain in place Please familiarise yourself with these restrictions, details of which you will find here . These guidelines are subject to updates so be sure to refresh your browser to ensure you have the most up to date advice.
In Northern Ireland, restrictions have also begun to ease further however these are subject to ongoing review. Please familiarise yourself with these, details of which you will find here . These are subject to updates and are due to be reviewed on 10 June so be sure to refresh your browser to ensure you have the most up to date advice.
As regards next steps if you are impacted, you will find that your booking confirmation has our Ts&Cs attached and this details our refunds policy as does this Covid 19 Travel Advisory page. We would ask you please to first review both fully and to your satisfaction and then email us to advise us how you wish to proceed and specifically if you wish to cancel your holiday if you are within eight weeks of travel or transfer it to a later date if you are outside eight weeks of travel.
Should you not wish to wait for us and re-book, the quickest and easiest way to do this is via our website as availability for 2021 and 2022 is selling fast; should you do so, simply notify us of your new booking reference number and we will then transfer any held deposit to your new booking to reduce the balance owed.
Finally, we would ask for your patience as the Government's announcement is news to us also and the processing of several hundred bookings will take a number of weeks but rest assured we will get to you.
TRAVELING TO IRELAND DURING COVID-19
Up until 19th July 2021 If you travel to Ireland, you must have proof of a negative or ‘not detected’ COVID-19 Reverse Transcription Polymerase Chain Reaction (RT-PCR) test taken within 72 hours of your arrival. By law, you must still quarantine when you arrive into Ireland, unless your journey starts in Northern Ireland. Mandatory hotel quarantine is in place for arrivals from certain countries – see here for further details.
Almost all passengers arriving into Ireland must have a negative or ‘not detected’ COVID-19 Reverse Transcription Polymerase Chain Reaction (RT-PCR test) taken no more than 72 hours before your arrival. Antigen or other test types do not meet the requirements.
Stena Line Passengers must also produce evidence of testing to include date of test, test centre and contact details for the test centre for verification purposes. Passengers are required to present evidence of a negative result at check in and will be denied boarding if they are unable to produce such evidence; Stena Lines does not accept lateral flow tests. Please note if you have taken a COVID-19 RT PCR test via the NHS this may not be accepted and you may be refused entry to Ireland on arrival.
If you have been vaccinated against COVID-19, you must still have a negative or 'not detected' RT-PCR test taken no more than 72 hours before your arrival. People arriving from any country without a negative or not detected (RT-PCR) test taken within 72 hours will have to quarantine at a hotel.
You do not need a COVID test if you are travelling through Ireland and transiting to another country. You should however read the latest travel advice before travelling to Ireland.
From 19 July, subject to the prevailing public health situation, Ireland will operate the EU Digital COVID Certificate (DCC) for travel originating within the EU/EEA. A DCC will show if a passenger is vaccinated against COVID-19; has recovered from COVID-19; or has a negative test result.
Passengers arriving into Ireland with a DCC will not have to undergo quarantine. However, passengers with a DCC based on a non-PCR test (for example, antigen), or those arriving without a DCC, will require proof of a negative RT-PCR test taken no more than 72 hours before arrival.
Children aged between 7 and 18 who have not been vaccinated must also have a negative PCR test.
Passengers arriving into Ireland from outside EU/EEA
From 19 July, Ireland will also broadly align itself to the EU approach to non-essential travel into the EU from third countries. To protect its citizens against importation of variants, an ‘emergency brake’ mechanism will be coordinated at EU level to react swiftly to the emergence of a variant of concern or variant of interest. Government advice will be to avoid travel to a country where the emergency brake has been applied.
Scenario One – journey originates in a country to which the EU has not applied an ‘Emergency Brake’
If passenger has valid proof of vaccination, no travel-related testing or quarantine will be necessary. If passenger does not have valid proof of vaccination, they will need to present evidence of a negative PCR test result within 72 hours prior to arrival into the country
Scenario 2 – journey originates in a country to which the EU has applied an ‘Emergency Brake’
If passenger has valid proof of vaccination, they will need to produce a negative result from a PCR test taken no more than 72 hours before arrival, undergo self-quarantine undergo post-arrival testing - this will be provided through the HSE
Travel to UK and USA
The approach to travel outside the EU/EEA will also apply to travel to and from Great Britain and the US. There will be no restrictions on travel to or from Northern Ireland.
Passengers arriving from via Northern Ireland who have been overseas in the 14 days prior to arrival in Ireland, must also comply with these restrictions.
Passenger Locator Form
If you arrive into Ireland from another country, including if you are travelling onwards to Northern Ireland, you must fill in an online COVID-19 Passenger Locator Form before you arrive. You must also fill out this form if you arrive in Ireland through Northern Ireland and were overseas in the 14 days before your arrival in Ireland.
The information on the form may be used to contact you to check your location, or to contact you if there is a confirmed or suspected case of COVID-19 on your flight or ferry.
If any of the information you provide on the form changes over the next 14 days, you must email firstname.lastname@example.org with your updated information.
Who has to Quarantine?
By law, you must quarantine when you arrive into Ireland from abroad. If you arrive from certain countries, or do not have a not-detected RT-PCR test as required, you have to quarantine in a designated hotel. You must still quarantine if you travel to Ireland through Northern Ireland. Quarantine rules do not apply if your journey starts in Northern Ireland.
There are two types of quarantine:
Quarantine in your home or place of residence
You must quarantine for 14 days at the place of residence stated on your Passenger Locator Form. You can stop quarantining if you get a not-detected RT-PCR test, taken 5 days after your arrival or as soon as possible after those 5 days. You can book a free COVID-19 test through a GP. If you do not have symptoms of COVID-19 you can get a free test at a COVID-19 walk-in test centre. You must keep the written confirmation of your test result for at least 14 days.
If the country you arrived from is later added to the list of designated countries, (within 14 days of your arrival) you must quarantine at home or in your place of residence for up to 14 days. You can leave quarantine if you get a negative test after 10 days. You must quarantine at home or at your place of residence even if you have been fully vaccinated against COVID-19.
Mandatory Hotel Quarantine
Stricter rules apply to arrivals into Ireland from designated countries. This list is subject to change at short notice. You must complete the full 14 days of quarantine. This may be reduced if you get a negative COVID-19 test after 10 days.
If you arrive in Ireland from a designated country you must have made a booking to stay at a quarantine hotel. It is an offence to arrive in Ireland without a quarantine hotel booking if you have been in a designated country at any time in the 14 days before your arrival.
Note: Belgium, France and Luxembourg were removed from this list on Friday, 28 May with immediate effect as was the United States of America.
What are my options regarding flexibility / amendment / cancellation of my booking outside of the official lockdown dates?
Our normal booking conditions apply and are outlined here https://www.imagineireland.com/booking-conditions/ .Our owners are prepaid in advance for bookings so our normal terms and conditions will apply. We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.
What are my options if the Government reintroduces lock-down travel restrictions?
Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.
Under lock-down within Ireland, if requested, you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 or 10% for larger properties per week assuming lockdown coincides with the date of your holiday which will be held as credit for you to re-book your holiday by 31st December 2022. If you are not in favour of us holding your deposit as credit then the booking fee charge for our services will be deducted and the balance refunded.
Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.
When rebooking simply advise of the property number and the dates and quote your old booking reference number. Alternatively, you may rebook your holiday on our website, simply advise us of the new web booking reference number and we will apply the credit we hold on file for you. Please be advised that dates for 2021 are booking up fast across the majority of our holiday homes so please do not delay in rebooking your holiday.
The Covid Tracker
This is a free app for your mobile phone and is available in App Stores and via Gov.ie. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland. Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.
Meantime, here are our answers to some frequently asked questions:
Will the property be free from Covid-19?
The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes. Our owners also are in receipt of the Failte Ireland Cleaning Guidelines.There is however also a requirement on each holidaymaker to be 'self-responsible'. For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.
What happens on arrival and departure to the holiday property?
Please be vigilant on contacting the home-owner or caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday. Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.
Where can I receive more information about Coronavirus?
We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links:
Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times.
The Imagine Ireland Team
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