Travel Advisory

Covid-19

COVID-19 TRAVEL ADVISORY

 

PLEASE BE ADVISED THAT COVID-19 RELATED RESTRICTIONS VARY FROM COUNTRY TO COUNTRY, ARE SUBJECT TO ONGOING REVIEW AND THEREFORE CAN CHANGE: WE ENDEAVOR TO KEEP THIS ADVISORY PAGE AS UP TO DATE AS NEWS REPORTS AND OFFICIAL OUTLETS ALLOW HOWEVER CUSTOMERS WISHING TO TRAVEL ARE ADVISED TO DO LIKEWISE SO AS TO AVOID DISAPPOINTMENT AND ASSIST WITH HEALTH MEASURES.

 

CONTACTING US

 

We would like to firstly thank you as always for your patience and support. Please be advised that we are working hard to answer calls, deal with queries and process refunds however due to the volumes of affected bookings this may take up to 14 days to action. If you are trying to contact our Call Centre, please note that our offices are open 10am to 1pm Monday to Friday; due to our staff working remotely, we would recommend that you email us at info@imagineireland.com as ongoing announcements by the UK and Irish Governments have led to an upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated.

 

Please bear in mind when planning your holiday that we are in a pandemic and things can change and therefore it is important to read our Cancellation Policy outlined below. It is also important that you keep yourself informed of all restrictions pertaining to travel and personal safety.

 

RE-OPENING IRELAND

 

Please also be advised that holidaymakers and owners have a responsibility to act within recommended government guidelines.

 

In Ireland, lock-down has continued to ease further however some restrictions do remain in place  Please familiarise yourself with these restrictions, details of which you will find here . These guidelines are subject to updates so be sure to refresh your browser to ensure you have the most up to date advice.

 

In Northern Ireland, restrictions have also continued  to ease further however these are subject to ongoing review. Please familiarise yourself with these, details of which you will find here . These are subject to updates so be sure to refresh your browser to ensure you have the most up to date advice.

 

As regards next steps if you are impacted, you will find that your booking confirmation has our Ts&Cs attached and this details our refunds policy as does this Covid 19 Travel Advisory page. We would ask you please to first review both fully and to your satisfaction and then email us to advise us how you wish to proceed and specifically if you wish to cancel your holiday if you are within eight weeks of travel or transfer it to a later date if you are outside eight weeks of travel.

 

TRAVELING TO IRELAND DURING COVID-19

 

People traveling from Britain to Ireland no longer need to self-isolate on arrival in Ireland from Monday 19 July. The requirement to undergo a PCR test 72 hours before departure will also end.

 

However, unvaccinated travellers from Britain will still have to produce a negative PCR test on arrival to this country and undergo 14-day home quarantine. This quarantine can end once they receive a negative PCR test on day five.

 

Children of any age, traveling with accompanying vaccinated adults, will not be required to self-quarantine post arrival. However, where one accompanying adult needs to self-quarantine, then all children must also self-quarantine.

 

Also from 19 July, fully vaccinated passengers travelling from the US to Ireland do not need a pre-departure PCR test or be required to home quarantine on arrival.

 

More details are available here and you should read the latest travel advice before travelling to Ireland.

 

From 19 July, Ireland has commenced operation of the EU Digital COVID Certificate (DCC) for travel originating within the EU/EEA. A DCC will show if a passenger is vaccinated against COVID-19; has recovered from COVID-19; or has a negative test result.

 

Passengers arriving into Ireland with a DCC will not have to undergo quarantine. However, passengers with a DCC based on a non-PCR test (for example, antigen), or those arriving without a DCC, will require proof of a negative RT-PCR test taken no more than 72 hours before arrival.

 

Children aged between 7 and 18 who have not been vaccinated must also have a negative PCR test.

 

Passengers arriving into Ireland from outside EU/EEA

 

From 19 July, Ireland has also broadly aligned itself to the EU approach to non-essential travel into the EU from third countries. To protect its citizens against importation of variants, an ‘emergency brake’ mechanism will be coordinated at EU level to react swiftly to the emergence of a variant of concern or variant of interest. Government advice will be to avoid travel to a country where the emergency brake has been applied.

 

Scenario One – journey originates in a country to which the EU has not applied an ‘Emergency Brake’

 

If passenger has valid proof of vaccination, no travel-related testing or quarantine will be necessary. If passenger does not have valid proof of vaccination, they will need to present evidence of a negative PCR test result within 72 hours prior to arrival into the country

 

Scenario 2 – journey originates in a country to which the EU has applied an ‘Emergency Brake’

 

If passenger has valid proof of vaccination, they will need to produce a negative result from a PCR test taken no more than 72 hours before arrival, undergo self-quarantine undergo post-arrival testing - this will be provided through the HSE

 

Travel to UK and USA

 

The approach to travel outside the EU/EEA will also apply to travel to and from Great Britain and the US. There will be no restrictions on travel to or from Northern Ireland.

 

Passengers arriving from via Northern Ireland who have been overseas in the 14 days prior to arrival in Ireland, must also comply with these restrictions.

 

Passenger Locator Form 

 

If you arrive into Ireland from another country, including if you are traveling onwards to Northern Ireland, you must fill in an online COVID-19 Passenger Locator Form before you arrive. You must also fill out this form if you arrive in Ireland through Northern Ireland and were overseas in the 14 days before your arrival in Ireland.

 

The information on the form may be used to contact you to check your location, or to contact you if there is a confirmed or suspected case of COVID-19 on your flight or ferry.

 

If any of the information you provide on the form changes over the next 14 days, you must email passengerlocatorform@plf.ie with your updated information.

 

Who has to Quarantine?

 

By law, depending on where you arrive from, you may need to quarantine when you arrive into Ireland from abroad.

There are two types of quarantine:

 

  • Home Quarantine: for all arrivals unless the person is exempt from quarantining, or arriving from a designated country.
  • Mandatory Hotel Quarantine: for arrivals from certain countries and for anyone who arrives from abroad without a not-detected RT-PCR test.

 

Quarantine in your home or place of residence

 

You must quarantine for 14 days at the place of residence stated on your Passenger Locator Form. You can stop quarantining if you get a not-detected RT-PCR test, taken 5 days after your arrival or as soon as possible after those 5 days. You can book a free COVID-19 test through a GP. If you do not have symptoms of COVID-19 you can get a free test at a COVID-19 walk-in test centre. You must keep the written confirmation of your test result for at least 14 days.

 

If the country you arrived from is later added to the list of designated countries, (within 14 days of your arrival) you must quarantine at home or in your place of residence for up to 14 days. You can leave quarantine if you get a negative test after 10 days. You must quarantine at home or at your place of residence even if you have been fully vaccinated against COVID-19.

 

Mandatory Hotel Quarantine

 

Stricter rules apply to arrivals into Ireland from designated countries. This list is subject to change at short notice. You must complete the full 14 days of quarantine. This may be reduced if you get a negative COVID-19 test after 10 days.

 

If you arrive in Ireland from a designated country you must have made a booking to stay at a quarantine hotel. It is an offence to arrive in Ireland without a quarantine hotel booking if you have been in a designated country at any time in the 14 days before your arrival.

 

CANCELLATION POLICY

 

What are my options regarding flexibility / amendment / cancellation of my booking outside of the official lockdown dates?

 

Our normal booking conditions apply and are outlined here https://www.imagineireland.com/booking-conditions/ .Our owners are prepaid in advance for bookings so our normal terms and conditions will apply.  We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.

 

What are my options if the Government reintroduces lock-down travel restrictions?

 

Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.

 

Under lock-down within Ireland, if requested, you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 or 10% for larger properties per week assuming lockdown coincides with the date of your holiday which will be held as credit for you to re-book your holiday by 31st December 2022. If you are not in favour of us holding your deposit as credit then the booking fee charge for our services will be deducted and the balance refunded.

 

Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.

 

When rebooking simply advise of the property number and the dates and quote your old booking reference number. Alternatively, you may rebook your holiday on our website, simply advise us of the new web booking reference number and we will apply the credit we hold on file for you. Please be advised that dates for 2021 are booking up fast across the majority of our holiday homes so please do not delay in rebooking your holiday.

 

The Covid Tracker

 

This is a free app for your mobile phone and is available in App Stores and via Gov.ie. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland.  Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.

 

Meantime, here are our answers to some frequently asked questions:

 

Will the property be free from Covid-19?

 

The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes.  Our owners also are in receipt of the Failte Ireland Cleaning Guidelines.There is however also a requirement on each holidaymaker to be 'self-responsible'.  For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.

 

What happens on arrival and departure to the holiday property?

 

Please be vigilant on contacting the home-owner or caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday. Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.

 

Where can I receive more information about Coronavirus?

 

We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links:

 

https://www.dfa.ie/travel/travel-advice/coronavirus

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

 

Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times.

 

The Imagine Ireland Team

 

September 2021

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