We would like to firstly thank you as always for your patience and support.. If you are trying to contact our Call Centre, please note that our offices are open 9am to 5pm Monday to Friday; due to some of our staff still working remotely, we would recommend that you email us at as ongoing Covid-related announcements can lead to an upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated.


Please bear in mind when planning your holiday that we are in a pandemic and things can change and therefore it is important to read our Cancellation Policy outlined below. It is also important that you keep yourself informed of all restrictions pertaining to travel and personal safety: we recommend that you obtain travel insurance with additional cover for cancellation due to Covid so that you do not forfeit your holiday in the event that you contract Covid.




Please be advised that holidaymakers and owners have a responsibility to act within recommended government guidelines.


In Ireland, restrictions have been eased however recommendations on masking protocols for example remain in place in settings such as hospitals so please familiarise yourself with these, details of which you will find here .


In Northern Ireland, similarly, restrictions have been eased however recommendations also remain in place in certain settings so please familiarise yourself with these, details of which you will find here .


Guidelines are subject to updates so be sure to refresh your browser to ensure you have the most up to date advice.


As regards next steps if you are impacted, you will find that your booking confirmation has our Ts&Cs attached and this details our refunds policy as does this Covid 19 Travel Advisory page. We would ask you please to first review both fully and to your satisfaction and then email us to advise us how you wish to proceed and specifically if you wish to cancel your holiday if you are within eight weeks of travel or transfer it to a later date if you are outside eight weeks of travel.




We are pleased to advise that as at this date, the United States has stood down its entry requirement for a Covid test. 




What are my options regarding flexibility / amendment / cancellation of my booking outside of the official lockdown dates?


Our normal booking conditions apply and are outlined here .Our owners are prepaid in advance for bookings so our normal terms and conditions will apply.  We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time. There are Administration charges to make any amendments to a booking


What are my options if the Government reintroduces lock-down travel restrictions?


Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.


Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.


Should lock-down periods resume within Ireland i.e. if this is officially declared lock-down by the Government, you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 or 10% for larger properties per week assuming lock-down coincides with the date of your holiday . The non-refundable deposit will be held as credit for you to re-book your holiday within six months. If you are not in favour of us holding your deposit as a credit then the booking fee charge for our services will be deducted and the balance refunded.


Meantime, here are our answers to some frequently asked questions:


Will the property be free from Covid-19?


The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene practises.  Our owners also are in receipt of the Failte Ireland Cleaning Guidelines.There is however also a requirement on each holidaymaker to be 'self-responsible'.  For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.


What happens on arrival and departure to the holiday property?


Please be vigilant on contacting the home-owner or caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday. Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.


Where can I receive more information about Coronavirus?


We would advise you to avoid social media and instead check government guidelines or official channels for the most up to date information on COVID-19.


The Imagine Ireland Team



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