Irish Holiday Cottages & Self Catering Accommodation

Please call us on 011 44 1756 707 720

Opening times: Mon - Fri 9am - 5:30pm, Sat 9am - 7pm, Sun 9am - 1pm

Contact Us

Covid-19

 

Contacting Us

We would like to firstly thank you for your patience and support.  If you are trying to contact our Call Centre, we would recommend instead that you email us at admin@imagineireland.com as the latest announcement by the Irish Government has led to a further upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated. 

Ireland is still very much open for business however please bear in mind when planning your holiday that we are in a pandemic and things can change according to the infection ‘R’ rate and therefore it is important to read our Cancellation Policy outlined below. 

As you will know, the Irish Government has introduced a framework for ‘living with Covid 19’ and these guidelines span five levels, Level 1 being the opening up the county, and Level 5 being the locking down of the country.

As of midnight Tuesday 6th October 2020 until Tuesday Midnight 27th October 2020, the Republic of Ireland has been put at Level 3.

Level 3 Restrictions

You will find further information here at https://www.gov.ie/en/news/7e0924-latest-updates-on-covid-19-coronavirus/  and in the meantime, for your convenience, here are some of the main points.

Level 3 status will include but not be limited to the following restrictions:

Travel ‘Green List’

The updated ‘Green’ (normal precautions) List’ outlined below has been in effect since Monday 28th September 2020. The list was reviewed again on Thursday 1st October with no further changes. The next review will be on Thursday 8th October, with any changes to take effect from Monday 12th October.

The current Green List comprises Cyprus, Finland, Latvia and Liechtenstein.

The Irish Authorities advise anyone entering Ireland, other than those arriving from Northern Ireland or locations with a security rating of ‘normal precautions’ (i.e., ‘green’) to restrict their movements for 14 days. This includes citizens and residents returning to Ireland. Restricting your movements means staying indoors in one location and avoiding contact with other people and social situations as much as possible.

All passengers arriving into Ireland from overseas are obliged to complete a mandatory COVID-19 Passenger Locator Form before arriving in Ireland. This is now an online form. Paper versions of the form are also available at points of entry into Ireland, if required. Failure to complete the form is an offence.

The Covid Tracker

This is a free app for your mobile phone and is available in App Stores and via Gov.ie. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland.  Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.

The Stay & Spend Scheme

The Government announced the introduction of the Stay and Spend Tax Credit scheme. Under the scheme, Irish taxpayers are entitled to a tax credit equal to 20% of “qualifying expenditure” incurred from 1st October 2020 to 30th April 2021. This is subject to certain limits and conditions. Further details are available here: https://www.revenue.ie/en/corporate/communications/stimulus/stay-and-spend-tax-credit-incentive.aspx

Q. What are my options if the Government reintroduces lock-down travel restrictions?

Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.

If the Government revises its plans and re-introduces lock-down on travel within Ireland at any time then you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 which will be held as credit for you to re-book your holiday within 12 months.  Thereafter your deposit will be forfeited. Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.

When rebooking simply advise of the property number and the dates and quote your old booking reference number. Alternatively, you may rebook your holiday on our website, simply advise us of the new web booking reference number and we will apply the credit we hold on file for you. 

Please be advised that dates for 2021 are booking up fast across the majority of our holiday homes so please do not delay in rebooking your holiday.

Please also be advised that holidaymakers have a responsibility to act within recommended government guidelines. 

Q. What are my options regarding flexibility / amendment / cancellation of my booking?

Our normal booking conditions apply and are outlined here https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf .  Our owners are prepaid in advance for bookings so our normal terms and conditions will apply.  We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.
 
Q. Will the property be free from Covid-19?

The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes.  Our owners also are in receipt of the Failte Ireland Cleaning Guidelines, a copy of which may be downloaded https://owners.imagineireland.com/content/Guidelines-for-Re-opening-Self-Catering.pdf. There is however also a requirement on each holidaymaker to be 'self-responsible'.  For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.
 
Q. What happens on arrival and departure?

Please be vigilant on contacting the home-owner /caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday.Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.

Q. Where can I receive more information about Coronavirus?

We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links
https://www.dfa.ie/travel/travel-advice/coronavirus
https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
 
Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times.

The Imagine Ireland Team

7th October 2020