Irish Holiday Cottages & Self Catering Accommodation

Please call us on 011 44 1756 707 720

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Contacting Us

We would like to firstly thank you as always for your patience and support.

If you are trying to contact our Call Centre, please note that our offices are open 10am to 1pm Monday to Friday; due to our staff working remotely combined with regional UK lockdowns, we would recommend that you email us at as the latest announcement by the Irish Government - and now the UK Government - has led to a further upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated.

Please bear in mind when planning your holiday that we are in a pandemic and things can change according to the infection ‘R’ rate and therefore it is important to read our Cancellation Policy outlined below. It is also important that you keep your self informed of all restrictions pertiaining to travel and personal safety.


In Ireland, the government has agreed that from midnight on 30th December until 31 January 2021, Level 5 restrictions will apply nationally. Please familiarise yourself with these revised restrictions, details of which you will find here

Additional measures are also now in place if you are travelling into Ireland from abroad which require a negative result from a pre-departure COVID-19 PCR test taken within 72 hours before your arrival; further details are availale here .

In the UK including Northern Ireland, revised restrictions in regards to foreign travel have been implemented; again please familiarise yourself with these, you'll find details here:

EU 'Traffic Light' Travel System

On 13 October, Member States adopted the EU Recommendation on a coordinated approach to travel restrictions in the context of COVID-19. This ‘traffic lights’ approach provides for regions across the European Union (EU) and European Economic Area (EEA) (+ UK) to be categorised as green, orange, red or grey, on the basis of the risk levels associated with COVID-19. Further information is available on the Re-Open Europa website.

combined indicator map will be published each week by the European Centre for Disease Prevention and Control (ECDC), based on agreed criteria including the 14-day cumulative incidence rate, testing rate and testing positivity rates.

There are 30 countries included in the maps published by the ECDC.

The new system is intended to bring greater consistency and transparency across Europe. In line with the EU Recommendation, there will be no entry restrictions on travellers from green regions. Each Member State will decide what entry restrictions or requirements it applies for travellers from red, orange and grey regions. Information about entry restrictions currently applied by Member States is available on our country-specific travel advice pages. It should be noted that restrictions are likely to change over time. This website will gradually provide more information as it becomes available.

Information about what to do on entering Ireland from abroad:

All passengers arriving into Ireland from overseas are obliged to complete a COVID-19 Passenger Locator Form before entry. In line with the EU traffic lights approach, there are no entry restrictions on travellers from green regions. Passengers entering Ireland from red, orange and grey regions are requested to restrict their movements for 14 days. Travellers from countries outside the EU / EEA will be treated as travellers from red / grey regions, including in relation to certain exempted categories.

Please log onto for further information. 

Meantime .. 

The Covid Tracker

This is a free app for your mobile phone and is available in App Stores and via It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland.  Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.

The Stay & Spend Scheme

The Government announced the introduction of the Stay and Spend Tax Credit scheme. Under the scheme, Irish taxpayers are entitled to a tax credit equal to 20% of “qualifying expenditure” incurred from 1st October 2020 to 30th April 2021. This is subject to certain limits and conditions. Further details are available here:

Q. What are my options if the Government reintroduces lock-down travel restrictions?

Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.

Under lock-down within Ireland, if requested, you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 which will be held as credit for you to re-book your holiday by 31st December 2021. 

If you are not in favour of us holding your deposit as credit then the booking fee charge for our services will be deducted and the balance refunded

Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.

When rebooking simply advise of the property number and the dates and quote your old booking reference number. Alternatively, you may rebook your holiday on our website, simply advise us of the new web booking reference number and we will apply the credit we hold on file for you.

Please be advised that dates for 2021 are booking up fast across the majority of our holiday homes so please do not delay in rebooking your holiday.

Please also be advised that holidaymakers have a responsibility to act within recommended government guidelines.

Q. What are my options regarding flexibility / amendment / cancellation of my booking?

Our normal booking conditions apply and are outlined here

Our owners are prepaid in advance for bookings so our normal terms and conditions will apply.  We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.

 Q. Will the property be free from Covid-19?

The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes.  Our owners also are in receipt of the Failte Ireland Cleaning Guidelines, a copy of which may be downloaded There is however also a requirement on each holidaymaker to be 'self-responsible'.  For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.

Q. What happens on arrival and departure?

Please be vigilant on contacting the home-owner /caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday. Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.

Q. Where can I receive more information about Coronavirus?

We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links

Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times.

The Imagine Ireland Team

13 January 2021