We would like to firstly thank you for your patience with us.
If you are trying to contact our Call Centre, we sincerely apologise if you are unable to get through: we are currently dealing with exceptional call volumes and our current focus is on assisting customers May and June cancellations and prioritising imminent holidays so please do bear with us.
Your support is really appreciated.
We recognise the need for some holidaymakers to alter their holiday arrangements due to the current situation. We will work with all holidaymakers to help reschedule dates or we can cancel and hold your non-refundable deposit in credit to use against a future booking with us.
We request that you email us at firstname.lastname@example.org for all communication. We are dealing with prioritising imminent holidays so we apologise now but your request will take a few days to follow-up . If you wish to cancel we will note your date of original cancellation request and if you wish to transfer please advise of the dates that you wish to transfer.
The Irish Government's long-awaited roadmap for 'reopening' Ireland is now available and you can download it here: essentially holiday homes may only re-open from 20 July 2020.
Please do not make bookings prior to this date even if the system allows you to do so as it will not get processed. It is important to recognise this opening date is not set in stone and may be revised. We therefore will continue to follow guidance from the various state bodies and please rest assured that we will do everything we can to assist you.
If however the Government revises its roadmap plans and re-introduces lockdown and official restrictions to travel within Ireland at any time from 20th July on-wards then you will be refunded less the non-refundable deposit which will be held as credit for you to rebook later in the year or next year. Our systems are automated to take final payments eight weeks in advance of your arrival so it is important that you pay in full for your holiday in order to secure your dates.
Please bear in mind that although some visitor attractions, shops, restaurants, pubs, etc. local to your holiday property will almost certainly not be open, this is not something Imagine Ireland can control and in itself is not a justification to cancel so please do give full consideration as to what you want from your holiday before you proceed with your booking.
Overseas holidaymakers need to factor in the 14 day self-quarantine requirement on arrival into Ireland.
Due to these exceptional circumstances, we are waiving any amendment fees for all holidaymakers who are due to stay in one of our holiday homes and we are holding deposits against subsequent bookings made on/before the 31st December 2020 for arrivals within 2020 or 2021. If you have a held deposit then proceed to book on-line, advise us of your web booking reference number and we will transfer any monies from a previous booking to your new booking.
Frequently Asked Questions
Here are the answers to the more frequently asked questions our teams are currently receiving from concerned holidaymakers which may be of help.
Q. What are my options regarding cancellation of my booking for holidays up until the 20th July 2020
a) The owner must first be agreeable to a waiving of their cancellation fees if your booking is within eight weeks of arrival.
b) The non-refundable deposit will be held against subsequent bookings made on/before the 31st December 2020 for arrivals within 2020 or 2021
c) If the owner is not agreeable to a refund we will move your booking to later in the year or next year - please advise of dates at time of cancellation.
d) If you move your booking to a peak season date then the price will increase accordingly and an increased cost may apply
e) Bookings moved to next year will reflect on the original cancellation date should you not proceed with the booking
Q. What are my options when the final payment is due but I am unsure whether to pay it or not?
a) Best cancel your booking in time as within eight weeks of travel cancellation fees are payable to the property owner
b) Your non-refundable deposit will be held against subsequent bookings made on/before the 31st December 2020 for arrivals within 2020 or 2021
b) The administration fee of £30/€33 will not be charged if you know your dates and wish to transfer to a new booking
c) Alternatively revert with new dates - ideally 2021 and we will transfer your booking at no additional charge
d) If you paid a non refundable low booking deposit then the low booking deposit will be transferred to a new booking or held for you until the 31st December to enable you to rebook. The merchant costs to refund a low deposit to a credit card is not viable.
Q. What are my options regarding flexibility / amendment / cancellation of my booking after the 20th July 2020
Our normal booking conditions apply and are outlined here https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf however we will speak to the property owner and where they are agreeable to a change of date your booking will be transferred to a date in the future. Please note:
a) The owner must first be agreeable to a change of date
b) An increase in the property cost may apply
c) An amendment fee of £30/€33 will be waived to facilitate you in this process
If however the Government revises its roadmap plans and re-introduces official restrictions to travel at any time from 20th July on-wards then you will be refunded less the non-refundable deposit or again you can transfer your deposit and dates. You will find details of available properties and prices on our website, ImagineIreland.com.
Please again bear in mind that although some visitor attractions, shops, restaurants, pubs, etc. local to your holiday property will almost certainly not be open, this is not something Imagine Ireland can control and in itself is not a justification to cancel and obtain a refund so please do give full consideration as to what you want from your holiday before you proceed with your booking.
Q. Will the property be free from Covid-19?
The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and will be asked to deploy a heightened, thorough hygiene regime. There is however also a requirement on each holidaymaker to be 'self-responsible'. For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.
Q. What happens on arrival?
Please be vigilant on contacting the home owner /caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time may be 6pm and not 4pm. Also on arrival you may be asked to sign a disclaimer on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday. You hope obviously that you are agreeable as we would love to see our may wonderful holiday properties throughout Ireland being enjoyed once again.
Q. Where can I receive more information about Coronavirus?
We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links https://www.dfa.ie/travel/travel-advice/coronavirus and https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
We sincerely hope that you and your loved ones stay safe during these unprecedented times.
Thank you again for your patience and support.
The Imagine Ireland Team