We would like to firstly thank you as always for your patience and support.
If you are trying to contact our Call Centre, we would recommend instead that you email us at email@example.com as the latest announcement by the Irish Government - and now the UK Government - has led to a further upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated.
Ireland self-catering accommodation can only accommodate essential workers during lockdown. Outside of this Ireland is still very much open for business however please bear in mind when planning your holiday that we are in a pandemic and things can change according to the infection ‘R’ rate and therefore it is important to read our Cancellation Policy outlined below.
The Irish Government has introduced a framework for ‘living with Covid 19’ and these guidelines span five levels, Level 1 being the opening up the county, and Level 5 being the locking down of the country.
As of midnight Wednesday 21st October 2020 until Tuesday 1st December 2020, the Republic of Ireland has been put at Level 5. Details of what Level 5 means are available here.
In addition, England is also in lockdown from 12.01am on Thursday 5th November until the 2nd December 2020: for details of what this means, please click here. These new measures will impact on our service levels and although we will work to minimise disruption, your patience again is appreciated.
It is unclear as to whether both lock-downs will be extended or possibly even shortened so please keep an eye on mainstream news and we will endeavour to update this page as and when this is clarified.
The Covid Tracker
This is a free app for your mobile phone and is available in App Stores and via Gov.ie. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland. Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.
The Stay & Spend Scheme
The Government announced the introduction of the Stay and Spend Tax Credit scheme. Under the scheme, Irish taxpayers are entitled to a tax credit equal to 20% of “qualifying expenditure” incurred from 1st October 2020 to 30th April 2021. This is subject to certain limits and conditions. Further details are available here: https://www.revenue.ie/en/corporate/communications/stimulus/stay-and-spend-tax-credit-incentive.aspx
Q. What are my options if the Government reintroduces lock-down travel restrictions?
Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.
Under lock-down within Ireland, if requested, you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 which will be held as credit for you to re-book your holiday within 12 months.
If you are not in favour of us holding your deposit as credit then the booking fee charge for our services will be deducted and the balance refunded
Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.
When rebooking simply advise of the property number and the dates and quote your old booking reference number. Alternatively, you may rebook your holiday on our website, simply advise us of the new web booking reference number and we will apply the credit we hold on file for you.
Please be advised that dates for 2021 are booking up fast across the majority of our holiday homes so please do not delay in rebooking your holiday.
Please also be advised that holidaymakers have a responsibility to act within recommended government guidelines.
Q. What are my options regarding flexibility / amendment / cancellation of my booking?
Our normal booking conditions apply and are outlined here https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf . Our owners are prepaid in advance for bookings so our normal terms and conditions will apply. We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.
Q. Will the property be free from Covid-19?
The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes. Our owners also are in receipt of the Failte Ireland Cleaning Guidelines, a copy of which may be downloaded https://owners.imagineireland.com/content/Guidelines-for-Re-opening-Self-Catering.pdf. There is however also a requirement on each holidaymaker to be 'self-responsible'. For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.
Q. What happens on arrival and departure?
Please be vigilant on contacting the home-owner /caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday.Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.
Q. Where can I receive more information about Coronavirus?
We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links
Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times.
The Imagine Ireland Team
18 November 2020