PLEASE BE ADVISED THAT COVID-19 RELATED RESTRICTIONS VARY FROM COUNTRY TO COUNTRY AND ARE SUBJECT TO ONGOING REVIEW: WE ENDEAVOUR TO KEEP THIS ADVISORY PAGE AS UP TO DATE AS NEWS REPORTS AND OFFICIAL OUTLETS ALLOW HOWEVER CUSTOMERS WISHING TO TRAVEL ARE ADVISED TO DO LIKEWISE SO AS TO AVOID DISAPPOINTMENT AND ASSIST WITH HEALTH MEASURES.
We would like to firstly thank you as always for your patience and support.
Please be advised that due to volumes, we must prioritise dealing with bookings which are due to arrive on a rolling 4 week basis. We are working hard to process refunds as quickly as possible however due again to the volumes of affected bookings this may take up to 14 days to action.
If you are trying to contact our Call Centre, please note that our offices are open 10am to 1pm Monday to Friday; due to our staff working remotely combined with regional UK lockdowns, we would recommend that you email us at firstname.lastname@example.org as ongoing lockdown announcements by the UK and Irish Governments have led to an upsurge in enquiries hence we may be delayed in taking your call. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated.
Please bear in mind when planning your holiday that we are in a pandemic and things can change according to the infection ‘R’ rate and therefore it is important to read our Cancellation Policy outlined below. It is also important that you keep yourself informed of all restrictions pertaining to travel and personal safety.
Please also be advised that holidaymakers and owners have a responsibility to act within recommended government guidelines.
In Ireland, Level 5 lock-down will begin to ease from 12th April 2021 however significant restrictions remain in place which impact on holidays until 29th May 2021. Please familiarise yourself with these restrictions, details of which you will find here . These are subject to updates so be sure to refresh your browser to ensure you have the most up to date advice.
In Northern Ireland, restrictions have begun to ease and these are due to be reviewed again on 15th April 2021. Please familiarise yourself with these, details of which you will find here . These are subject to updates so be sure to refresh your browser to ensure you have the most up to date advice.
As regards next steps if you are impacted, you will find that your booking confirmation has our Ts&Cs attached and this details our refunds policy as does this Covid 19 Travel Advisory page. We would ask you please to first review both fully and to your satisfaction and then email us to advise us how you wish to proceed and specifically if you wish to cancel your holiday or transfer it to a later date.
Should you not wish to wait for us and re-book, the quickest and easiest way to do this is via our website as availability for 2021 and 2022 is selling fast; should you do so, simply notify us of your new booking reference number and we will then transfer any held deposit to your new booking to reduce the balance owed.
Finally, we would ask for your patience as the Government's announcement is news to us also and the processing of several hundred bookings will take a number of weeks but rest assured we will get to you.
Q. What are my options regarding flexibility / amendment / cancellation of my booking outside of the official lockdown dates?
Our normal booking conditions apply and are outlined here https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf .
Our owners are prepaid in advance for bookings so our normal terms and conditions will apply. We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.
Q. What are my options if the Government reintroduces lock-down travel restrictions?
Following the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected. Holidaymakers therefore are advised to understand the cancellation policy prior to booking and in particular our cancellation policy regarding the retention of the non-refundable deposit.
Under lock-down within Ireland, if requested, you will be refunded in full less the non-refundable deposit of £99/€108.90/$128.70 which will be held as credit for you to re-book your holiday by 31st December 2022. If you are not in favour of us holding your deposit as credit then the booking fee charge for our services will be deducted and the balance refunded.
Depending on the timing of your cancellation, please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to refund you. Your patience in this instance is appreciated.
When rebooking simply advise of the property number and the dates and quote your old booking reference number. Alternatively, you may rebook your holiday on our website, simply advise us of the new web booking reference number and we will apply the credit we hold on file for you. Please be advised that dates for 2021 are booking up fast across the majority of our holiday homes so please do not delay in rebooking your holiday.
MANDATORY HOTEL QUARANTINE
From 26 March 2021, mandatory hotel quarantine came into effect for travellers into Ireland.
You must complete a mandatory hotel quarantine if you come from any country deemed as 'high risk'.
Passengers will be required to complete 14 days of mandatory hotel quarantine at a designated facility, this could be reduced if a passenger receives a not-detected result of a COVID-19 test that is taken after ten days. It may also be extended if a passenger tests positive during their stay.
Full details including details of countries effected and how to book a quarantine hotel are available here.
Everyone is asked to comply with restrictions within Ireland, including those under the National Framework for Living with COVID-19. These are listed on the Official website of the Irish Government.
In the UK including Northern Ireland, similar revised restrictions including mandatory quarantine and increased penalties in regards to foreign and non-essential travel have also been implemented and we strongly recommend that you familiarise yourself with these; further details are available here.
The Covid Tracker
This is a free app for your mobile phone and is available in App Stores and via Gov.ie. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland. Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.
The Stay & Spend Scheme
The Government announced the introduction of the Stay and Spend Tax Credit scheme. Under the scheme, Irish taxpayers are entitled to a tax credit equal to 20% of “qualifying expenditure” incurred from 1st October 2020 to 30th April 2021. This is subject to certain limits and conditions. Further details are available here .
Q. Will the property be free from Covid-19?
The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes. Our owners also are in receipt of the Failte Ireland Cleaning Guidelines, a copy of which may be downloaded https://owners.imagineireland.com/content/Guidelines-for-Re-opening-Self-Catering.pdf. There is however also a requirement on each holidaymaker to be 'self-responsible'. For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.
Q. What happens on arrival and departure to the holiday property?
Please be vigilant on contacting the home-owner /caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday. Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.
Q. Where can I receive more information about Coronavirus?
We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links
Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times.
The Imagine Ireland Team