Irish Holiday Cottages & Self Catering Accommodation

Please call us on 011 44 1756 707 720

Opening times: Mon - Fri 9am - 5:30pm, Sat 9am - 7pm, Sun 9am - 1pm

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Covid-19

We would like to firstly thank you for your patience and support.  If you are trying to contact our Call Centre, we recommend instead that you email us at admin@imagineireland.com as the majority of our staff are working remotely. If you have emailed us or left a message, we will get back to you. And again your patience here is really appreciated. 

Ireland is open for business however please bear in mind when planning your holiday that we are in a pandemic and things can change according to the infection ‘R’ rate.  The Irish Government has introduced a framework for the next 6 months and these guidelines span five levels from Level 1 which is opening up the county to Level 5 which is locking down the country.

As of 16 September 2020, Ireland is at Level 2. 

This means that most of the economy and society, for example schools, restaurants, pubs and gyms, are open. The priority is to keep schools and childcare facilities open and minimise disruption in the work force. Sporting activities can continue, but with a higher level of restriction.  In order to keep people safe, you will be asked to limit the number of people you meet at this level.  More information can be read here https://www.gov.ie/en/news/7e0924-latest-updates-on-covid-19-coronavirus/

Here’s some more detail.

Social and family gatherings in your home or garden

A maximum of 6 visitors from up to 3 households including your own. This will be determined by the prevailing public health advice for the county or other defined geographical area.

Members of different households can continue to meet socially in other settings: a maximum of 6 people can meet indoors and 15 people outdoors from up to 3 households including your own. This will be determined by the prevailing public health advice for the county or other defined geographical area.

Weddings

Up to 50 people can attend a wedding ceremony and reception.  

Organised indoor gatherings

These are controlled environments with a named event organiser, owner or manager i.e., business, training events, conferences, events in theatres and cinemas or other arts events (excluding sport).

Up to 50 patrons are permitted and in pods or groups of up to 6 if appropriate, with arrangements to ensure no intermingling of groups.

Up to 100 patrons are permitted for larger venues where strict 2 metre seated social distancing and one-way controls for entry and exit can be implemented.

For very large purpose-built event facilities (for example: stadia, auditoriums, conference or event centres) specific guidance will be developed with the relevant sectors to take account of size and different conditions for larger events. 

Organised outdoor gatherings

These are controlled environments with a named event organiser, owner or manager, for example, outdoor arts events, training events, etc..

Up to 100 patrons are permitted for the majority of venues. Up to 200 patrons for outdoor stadia or other fixed outdoor venues with a minimum accredited capacity of 5,000 (with robust protective measures as per sectoral guidance).

For very large purpose-built event facilities (for example: stadia, auditoriums, conference or event centres) specific guidance will be developed with the relevant sectors to take account of size and different conditions for larger events. 

Sports Training

Outdoors: training can take place in pods of up to 15 (exemption for professional/elite/inter-county sports/senior club championship).

Indoors: training, exercise and dance classes can take place in pods of up to 6 inside (exemption for professional/elite/inter-county sports/senior club championship).

Matches and events

Up to 100 patrons/spectators outdoors and 50 patrons/spectators indoors; up to 200 for outdoor stadia or other fixed outdoor venues with a minimum accredited capacity of 5,000

For large purpose-built event facilities (such as stadia, auditoriums, conferencing/event centres), specific guidance will be developed with the relevant sectors to take account of size and different conditions for events such as large national and international sporting events.

Gyms, leisure centres and swimming pools

These can open with protective measures, taking account of public health advice, including social distancing.

Religious services

Open with protective measures ( for example, appropriate social distancing, one-way traffic within the venue, removal of communal prayer items) for up to 50 worshipers.

Funerals

Up to 50 mourners can attend. 

Museums, galleries and other cultural attractions

Open with protective measures (for example, a maximum capacity to allow 2 metre distancing, one-way traffic within the venue).

Maximum numbers are linked to capacity, taking account of public health advice. 

Bars, cafes and restaurants (including hotel restaurants and bars)

Open with protective measures in place (for example: physical distancing, table service only, cleaning regimes, noise controls).

Maximum numbers in restaurants and cafes linked to capacity of establishment, taking account of public health advice, but with individual groups limited to 6 people from up to 3 households.

Wet pubs (Do not serve food)

Open from the 21st September 2021 with robust protective measures in place (for example: physical distancing, table service only, cleaning regimes, noise controls and so on).

Maximum numbers linked to capacity of establishment, taking account of public health advice including appropriate social distancing, but with individual groups limited to 6 people from no more than 3 households or the prevailing advice on the mixing of households.

Nightclubs, discos and casinos

These will remain closed. 

Hotels and accommodation

Open with protective measures (for example: staff face coverings, signage, hand sanitiser, regular cleaning of hard surfaces, customer details recorded for contact tracing process). 

There is specific guidance available for the retail sector, shopping centres, spas and shopping safely during the pandemic - go to Gov.ie

Work

If you can work from home, you are advised to only attend work for essential on-site meetings, inductions and training.

Domestic travel

No restrictions.

SPECIAL MEASURES IN PLACE IN DUBLIN   

Given concern over the incidence of COVID-19 in Dublin, and based on NPHET’s recommendations, Cabinet has agreed that the following additional measures will apply in the county:

·     no more than two households should meet at any given time. Socialising can continue at indoor or outdoor public venues, but only with people from your own household or one other household, and in groups of maximum 6 people

·     pubs and bars not serving food should remain closed beyond 21 September

·     the number of people who can attend sports matches and events is capped at 100, irrespective of venue size

·     higher and third level institutions should consider enhanced protective measures

·     those living in Dublin should be encouraged to limit travel outside the region, and only meet 1 other household when outside the county

Public transport should be avoided where possible and face masks should be worn on private transport when households are mixed while Gardaí are to be given new powers to enforce the public health measures.

Restaurants and cafes, including pubs operating as restaurants, remain open but with mandatory restrictions on closing times of 11:30pm.  All customers facing staff are to wear face coverings. Customers are also required to wear face coverings until they are seated and again on departure.  All customers should to be seated at a table, with a maximum of 6 seated at a table. All tables should have hand sanitiser.

Stay and Spend Scheme

The Government announced the July Jobs Stimulus on 23 July which includes some tax rebate measures. Section 7 of the Financial Provisions (Covid-19) (2) Act 2020 provides for the introduction of the Stay and Spend Tax Credit scheme. Under the scheme, Irish tax payers are entitled to a tax credit equal to 20% of “qualifying expenditure” incurred from 1 October 2020 to 30 April 2021. This is subject to certain limits and conditions. https://www.revenue.ie/en/corporate/communications/stimulus/stay-and-spend-tax-credit-incentive.aspx

QUARANTINE REQUIREMENT FOR OVERSEAS VISITORS 

Travel to a very limited set of locations is exempted from the general advice against non-essential travel overseas. Individuals arriving into Ireland from these locations will not be requested to restrict their movements upon entry. These locations currently have a ‘normal precautions’ (“green”) security status rating. As of 4 August 2020, these locations are Estonia, Finland, Greece, Greenland, Hungary, Italy, Latvia, Lithuania, Norway and Slovakia.

On 15 September, the Government agreed that, for the period ahead, the list will be updated on a weekly basis. Inclusion on the list will require a cumulative disease incidence rate per 100,000 of 25 or less, based on the latest data from the European Centre for Disease Prevention and Control (ECDC).

The next updates will be agreed on the basis of the ECDC data this Thursday 17 September, with any changes to the list taking effect from Monday 21 September. **

Inclusion on the list is based on the current epidemiological situation and related public health information in each location.

*Citizens considering travel to these locations should note the information below regarding restrictions on entry. These jurisdictions currently have quarantine requirements for arrivals from other jurisdictions, including Ireland.

Potential for restrictions on entering these locations

Inclusion on the list does not imply the absence of any restrictions on arrivals in those locations. Citizens should be aware that countries continue to announce new restrictions on arrivals from abroad, including the requirement to quarantine on entry. This can include restrictions on arrivals from Ireland. Our Travel Advice is under constant review and is upgraded as quickly as possible. The list and related travel advice is reviewed on a regular basis, based on advice from officials including public health experts, and will be further updated if required. Anyone arriving into Ireland from these locations is not requested to restrict their movements.

Passengers from any other location not on this list are asked to restrict their movements for 14 days. Restricting your movements means avoiding contact with other people and social situations as much as possible .

The general advice against non-essential travel includes Great Britain but does not apply to Northern Ireland.

On arrival into Ireland by boat, Gardaí will be collecting completed COVID-19 Passenger Locator Forms that were handed out at check in. Please ensure these are filled out in full for each adult travelling in your party. Please also note that in accordance with public health guidelines, it is mandatory that face coverings are worn at  ports and on board  ships where social distancing isn’t possible

CURRENT CONTINUOUS RESTRICTIONS

Pubs that do not serve food remain closed but are now due to re-open on 21 September. There are additional restrictions for pubs that do serve food. There is the maximum stay of 105 minutes permitted duration in the pub and the compulsory purchase of a meal. There is also currently no live music allowed to be played.

Please also bear in mind that although some visitor attractions, shops, restaurants, pubs, etc. local to your holiday property will almost certainly not be open, this is not something Imagine Ireland can control and in itself is not a justification to cancel so please do give full consideration as to what you want from your holiday before you proceed with your booking.

The COVID Tracker is a free app for your mobile phone and is available in App Stores and via Gov.ie. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland.  Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel so we would recommend you consider downloading this.

Q. What are my options if the Government reintroduces lock-down travel restrictions? If the Government revises its plans and re-introduces lock-down  on travel within Ireland at any time then you will be refunded less the non-refundable deposit which will be held as credit for you to re-book later in the year or next year.  Depending on the timing of your cancellation please be advised that our owners are paid in advance so payments may have to be reimbursed first from the owner in order to reimburse you.  Your patience in this instance will be appreciated.

Government restrictions on household size and the request to cancel your holiday is at the discretion of the owner of the holiday property.  We will speak to the owner on your behalf as required however holidaymakers have a responsibility to act within recommended guidelines.

Q. What are my options regarding flexibility / amendment / cancellation of my booking? Our normal booking conditions apply and are outlined here https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf .  Our owners are prepaid in advance for bookings so our normal terms and conditions will apply.  We appreciate this is difficult when some circumstances are beyond your control. We will have the discussion with the owners of the property but it is entirely at the owners discretion if they are happy to facilitate you at another time.

Q. Will the property be free from Covid-19? The answer to this question is that we simply do not know nor can we provide any guarantees as to this. Our owners have also been caught up in this Covid-19 calamity and fully appreciate the necessity for vigilant hygiene and disinfecting however they can only do what is “reasonable” and have been asked to deploy a heightened hygiene regimes.  Our owners also are in receipt of the Failte Ireland Cleaning Guidelines, a copy of which may be downloaded https://owners.imagineireland.com/content/Guidelines-for-Re-opening-Self-Catering.pdf. There is however also a requirement on each holidaymaker to be 'self-responsible'.  For example we would suggest that you also pack additional disinfectant, cleaning wipes, kitchen paper, hand sanitizer and bin bags and even your own bed-linen if you have concerns over this.

Q. What happens on arrival and departure? Please be vigilant on contacting the home-owner /caretaker at least 48 hours prior to arrival as they may require more time to prepare the property - arrival time has been amended to 6pm and not 4pm. Also you may be asked to sign a Disclaimer Statement on arrival and departure that you do not have the virus. This is for everyone's protection - yourself and your family, the owner and their family and of course holidaymakers who might be visiting the property after you. If you are not agreeable to this added precaution, regrettably we would suggest that you may wish to consider cancelling your holiday.

Departure from the holiday property is promptly at 10am and so please do facilitate the owner to allow an 8-hour window between holiday lettings.

Q. Where can I receive more information about Coronavirus? We would advise you to avoid social media and instead check government guidelines or official channels such as the following for the most up to date information on COVID-19: here are a couple of useful links 

https://www.dfa.ie/travel/travel-advice/coronavirus ; and 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Finally, may we thank you again for your patience and support, and we sincerely hope that both you and your loved ones stay safe during these unprecedented times. 

The Imagine Ireland Team

16TH SEPTEMBER 2020