Irish Holiday Cottages & Self Catering Accommodation

Please call us on 011 44 1756 707 720

Opening times: Sun to Mon 9am - 9pm, Tue - Sat 9am - 7pm

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Covid-19

We recognise and appreciate the increased uncertainty that coronavirus (COVID-19) may be causing our many holiday-makers and owners.The situation is changing daily and while we continue to follow guidance from the various governmental bodies, please rest assured that we will do everything we can to assist you.

If you are trying to contact our Call Centre, as you might expect, we are currently dealing with exceptional call volumes so please do bear with us. It is best to email us at info@imagineireland.com or use our Live Chat on our website ImagineIreland.com. We are currently processing bookings for April so please bear with us.

With the best interests of our owners and our holidaymakers uppermost in our minds, please be advised that we are now only accepting bookings with a start date of 4 June 2020.

In the meantime, here are the answers to the more frequently asked questions our teams are currently receiving from concerned holiday-makers which may be of help.

Q. What are my options regarding flexibility / amendment / cancellation of my booking for holidays up until the 4th June 2020

Due to the exceptional circumstances, we are waiving any amendment fees for those holidaymaker who are due to stay in one of our holiday properties up until the 4th June  and need to change the date of their holiday. Please note:

a) The owner must first be agreeable to a change of date

b) An increase in the property cost may apply

c)  Any refunds requested are as per the booking terms and conditions https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf

Q. What are my options regarding flexibility / amendment / cancellation of my booking where I have paid a deposit and due to travel by the 4th June 2020

A deposit payment is non-refundable but we will however hold the deposit for you for when you rebook another holiday property. Please note:

a) The deposit will be held against subsequent bookings made on/before the 31st December 2020 for arrivals within 2020 or 2021

b) The  administration fee of £30/€33 will not be charged if you know your dates and wish to transfer to a new booking

c) An increase in the property cost may apply

d) If you paid a low booking deposit you must pay the difference to bring it to a full booking deposit  status before we can transfer or hold your deposit.

Q. What are my options regarding flexibility / amendment / cancellation of my booking after the 4th June 2020

Our normal booking conditions apply and are outlined here  https://www.imagineireland.com/Content/Downloads/booking-conditions.pdf .  However we will speak to the property owner and where they are agreeable to a change of date your booking will be transferred to a date in the future. Please note:

a) The owner must first be agreeable to a change of date

b) An increase in the property cost may apply

c) An amendment fee of £30/€33 will apply

Q. Where can I receive more information about Coronavirus?

Firstly, we advise you to avoid social media and instead check the GOV.UK website for the most up to date information on COVID-19 here: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

25 March 2020.